ARTICLE 1: GENERAL
- These General Terms and Conditions apply to all offers, arrangements, reservations and agreements with regard to the cabins, which are rented or leased by Cabin Company NV (hereinafter: company name ‘Slow Cabins®’).
- In these General Terms and Conditions, the following definitions apply:
- landlord: Slow Cabins®
- tenant: the person who concludes an agreement with Slow Cabins® regarding the rental/use/lease of a cabin
- Guests: the tenant and the persons specified by the tenant who (will) use the cabin rented by the tenant.
- visit: persons who visit the holiday home with the approval of the tenant, but do not stay overnight
The booking data and comments in the guestbook of the lessor of the customer will be used for the execution of the agreement, but can also be used for marketing purposes from Slow Cabins®.
Agreements deviating from these General Terms and Conditions are only valid if agreed in writing with the lessor.
Slow Cabins® reserves the right to amend these Terms and Conditions at any time. In doing so, the rights and claims of the customer are appropriately taken into account.
ARTICLE 2: RIGHTS AND OBLIGATIONS OF THE LANDLORD
- The landlord undertakes to deliver the cabin to the tenant clean and in good condition at the agreed time.
- Lessor may enter the cabin at any reasonable time to verify that the tenant is complying with the terms and conditions and house instructions. In particular for urgent maintenance or technical inspections, the lessor can always, after informing the lessee, take the necessary actions in the cabin.
- The lessor is not liable for: damage or injury arising as a result of staying in the cabin, on the adjacent grounds or due to the use of the facilities available on his grounds; claims for damages arising from nuisance caused by third parties; information provided verbally or by telephone; breakdown or out of use of facilities or facilities as well as technical failures. All this without prejudice to mandatory legal provisions.
- The lessor is not liable for theft or damage to the lessee’s property.
- Lessor is entitled to dissolve the reservation without notice of default or intervention of the court being required;
- if the landlord has not received the full rent at the start of the rental period or the applicable payment terms have
- not been respected by the tenant
- if the tenant has not fulfilled his obligations as laid down in these condition
ARTICLE 3: RIGHTS AND OBLIGATIONS OF THE TENANT
- An agreement has been concluded between the tenant and the landlord when the landlord has confirmed the reservation to the tenant and full payment has been made.
- The tenant is deemed to have accepted the rented object with the inventory present therein without damage, unless he has reported damage or malfunctioning appliances to the landlord on the day of arrival.
- The tenant may not hand over the cabin to third parties for use, nor allow more people to spend the night in it than agreed at the time of the reservation, unless with written permission from the landlord.
- The tenant will only use the rented property as an overnight or meeting space and in particular will not engage in any activities in it that is contrary to public order or public morals.
- The tenant will occupy the holiday home neat and clean, whereby he undertakes, immediately report any damage caused by his actions or negligence to the holiday home, the furnishings, household effects or otherwise and – in consultation with the lessor – compensate. This also applies to the loss of any part of the rented property, the furnishings or the household effects.
- The tenant shall ensure that no nuisance is caused to the vulnerable natural areas. This means, among other things, that: no decorations are applied or (party) tents are placed without prior permission from the lessor; outdoor sound equipment must not be audible; etc. Visits during the day and in the evening should not lead to disturbance of the peace and environment.
- The tenant will ensure that the house is left tidy and ‘broom clean’ (dishes tidy in the cupboard; furniture in their original place; floor swept clean; garbage bag, glass and paper in corresponding sorting bins). In the event of default, the tenant will be notified within one week. The actual additional costs for clearing and cleaning and the administration costs will then be charged, with a minimum amount of € 50.
- Tenant takes care as a good family man for the materials in and around the cabin. If the tenant causes damage to the cabin, the immediate surroundings and/or accessories in or around the house, the tenant will inform the landlord without prejudice within the week of departure. Depending on the seriousness and type of damage, the lessor will draw up a damage file within 2 weeks of receipt and send a proposal to the lessee to compensate for the damage actually suffered. The lessor charges an administration fee of €50 for each damage file on top of the effective repair or replacement cost, which is communicated transparently and clearly to the lessee. The (intentional) failure to report damage can have the necessary civil and criminal consequences for the tenant. By mutual agreement, damage files are either handled directly between the tenant and the landlord or passed on to professional insurance bodies for further processing.
- Tenant is not allowed to bring pets in the cabin.
- Renter is not allowed to drive a motorbike or car on areas that are closed to motorized traffic or private roads, if these are included in the directions to and from the cabin or other roads leading to the cabin. Parking is only allowed in the places specified by the lessor. For the rest, of course, the stated rules and regulations apply. For each violation file, the landlord charges an administration fee of €50 in addition to the effective site repair cost, if applicable, which is communicated transparently and clearly to the tenant.
- The tenant ensures that the house rules that are visible in the house are observed.
- The tenant is responsible for the fulfillment of all obligations arising from the reservation and the stay, both of the tenant, other guests and any visitors. The tenant is therefore liable for damage and nuisance caused.
- The tenant can occupy the house on the arrival date from 3 p.m. and will have to vacate the house before 11 a.m. on the departure date. In the event of departure at a later date, the tenant must inform the landlord well in advance and possibly pay an additional rental amount for ‘late check out / early check in’.
ARTICLE 4: COMPLAINTS
- If you have a question and/or comment during your stay, please contact Slow Cabins® by telephone on 0032 468 35 67 27 or other numbers provided by the lessor as well as email@example.com. If there is no answer, please leave a message on voicemail. The lessor will try to answer as quickly as possible and, where possible, provide a suitable solution. If you are not satisfied with the performance delivered by Slow Cabins®, you can submit your questions and/or comments in writing to Slow Cabins®, Ringlaan 17/A, 2960 Brecht, up to 14 days after departure from the cabin.
ARTICLE 5: PAYMENT AND CANCELLATION CONDITIONS
- Payment is made immediately upon reservation of the cabin. If the lessor has not received payment on the specified bank account within the invoice payment due date of 10 days after sending, the lessor may unilaterally cancel the reservation.
- If the tenant wishes to cancel the reservation after payment, the tenant will invoke his own personal cancellation insurance to recover the amount. In the event of a cancellation, the lessor will be informed as soon as possible. The landlord will try to find an alternative date for the tenant at the tenant’s request. Please refer to Article 6 for change conditions.
- In the absence of payment in accordance with the above, the lessor can deny the tenant the use of the cabin.
- The tenant cannot exercise a right of withdrawal as soon as he/she has made a payment for the reservation of a specific date or ordering a voucher for an accommodation with a fixed expiry or exercise date. Slow Cabins® explicitly refers to art. 47 WMPC and accompanying Explanatory Memorandum to the bill on market practices and consumer protection as well as the Royal Decree of 18 November 2002.
- Purchased vouchers automatically expire 1 year after purchase date. Vouchers can be extended if the lucky recipient or purchaser of the voucher contacts Slow Cabins® within 1 year or at the latest on the last day of the month of the expiry date by e-mail or via the website. The additional cost for an extension of the voucher in this case is 40 EUR for a maximum of 6 months extension. The additional cost for an extension of max. 12 months is EUR 75.
ARTICLE 6: CHANGE CONDITIONS
- If the tenant wants to make an addition to an existing reservation or extend the length of stay, the landlord will not charge a change fee for this if availability permits. However, the lessor must be informed of this at least 48 hours before arrival and the payment for additional services must be made before the start of the rental period.
- If the tenant wishes to change the cabin or the period of an existing reservation for whatever reason, the landlord will charge a change fee for this. A change is only possible if the lessor can make a suitable offer, taking into account their availability calendar.
- These change costs amount to:
- In case of changes more than 14 days before the arrival date: 1 x extra administration costs of EUR 40;
- In the event of a change within 14 days before the arrival date: 50% of the initially agreed rental price;
ARTICLE 7: CANCELLATION POLICY
- If the tenant cancels a rental agreement for whatever reason, the landlord cannot be held responsible for a refund;
- The landlord advises the tenant to take out his own cancellation insurance if the cancellation takes place as a result of a number of determined uncertain events. (see conditions cancellation insurance tenant)
- If the landlord has to cancel the stay due to force majeure (unforeseen event / beyond the will of the landlord / impossible to perform the rental agreement), the stay will be canceled by the landlord free of charge and converted into a voucher code for the tenant. The tenant can convert this code into a new booking at a later time – after the force majeure situation has ended. The voucher code must be activated within 1 year after the termination of the force majeure situation.